Trust & safety on Valve Value

Escrow: your payment is held, not forwarded

When you buy a game here, your money is not released straight away. It is held while the order is open.

The payment is only released after you confirm you received the game, or after the auto-confirmation window closes with no dispute raised. That single rule removes the classic pay-first-and-hope risk.

If the game never arrives, you open a dispute instead of confirming. The held funds stay held while an admin reviews the order and the message thread.

Every order is handled by us directly

There is no open marketplace of strangers. Every order goes to the Valve Value team, who send you the game themselves.

High-value orders can be held for manual review, and unusual activity is flagged in the admin dashboard rather than settled silently.

Card security and deliberate releases

Card payments run through Stripe Checkout, so card data is entered on Stripe's own payment page and never touches our servers.

Money is released deliberately, tied to a confirmed delivery — the escrow model is enforced by how the money actually moves, not by a promise.

Bitcoin payments and what we ask for

Bitcoin checkout is available with an automatic 2% discount. You send to the address shown at checkout and submit the BTC transaction ID, which is required before your game is sent so the payment can be verified on-chain.

For delivery we ask for your Steam friend code. Leaving that out is the single most common reason an order takes longer than it should.

Full order history and status tracking

Every order carries a visible status — pending, delivered, confirmed, or disputed — alongside a message thread for delivery coordination, and you keep a permanent purchase history.